Return & Refund Policy

At Leather Jacket Mens, customer satisfaction is our priority. We take pride in delivering premium-quality leather jackets and outerwear. If you're not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

You have 5 days from delivery to request a return or exchange on regular-priced, non-custom jackets. The item needs to come back unworn, with tags and original packaging. Custom orders and sale items are final sale. Approved refunds land back on your card in 4 to 7 business days.

Here's the full breakdown.

Eligibility at a Glance

How Long Do You Have to Return a Jacket?

You have 5 days from your delivery date, not your order date, to submit a return or exchange request. That clock starts the day tracking shows the package as delivered. Requests submitted after day 5 won't be accepted, so check your jacket the moment it arrives.

Custom-made items and anything bought on sale are excluded from this window entirely. Those sales are final the moment you check out.

Eligible Reasons for Return or Exchange

A request gets approved for one of three reasons: the fit is off, the jacket arrived defective or damaged, or you got sent the wrong product. Each has its own proof requirements below. Skip the photos and your claim can't be verified, which means it can't be approved.

1. Incorrect Size or Fit

If the jacket runs noticeably bigger or smaller than the measurements you confirmed at checkout, that's a valid claim. Leather doesn't stretch the way fabric does, so a real sizing miss is usually obvious against a tape measure.

To verify it, send us:

• Clear photos of the jacket itself
• Photos of the jacket's measurements taken with a measuring tape
• Shots showing exactly where you measured (chest, shoulder, sleeve, whatever's in question)

No measurement photos, no verified claim. That's the one rule we can't bend, because it's the only way we can confirm the fit issue without the jacket in front of us.

2. Defective or Damaged Product

Manufacturing defects happen. Transit damage happens more. Either way, if your jacket shows up compromised, you're covered for a replacement or exchange.

Send us:

• Clear photos of the defect or damage itself
• Photos of the original tags still attached
• Packaging photos if the damage looks transit-related (crushed box, torn poly bag, that kind of thing)

3. Incorrect Item Received

Wrong style, wrong color, wrong jacket entirely. It happens on rare occasions, and when it does, we move fast to fix it.

Email us your order number, clear photos of what actually showed up, and photos confirming the original tags are still on it. Once we verify it, we'll get the correct resolution moving right away.

Conditions for an Approved Return or Exchange

Every return has to clear all of these before we accept it:

• Submitted within 5 days of delivery
• Unused, unworn, unwashed
• In original condition, no alterations
• Original tags still attached
• Returned in original packaging
• No stains, odors, or customer-caused damage

Miss any one of those and the return gets declined. This isn't us being difficult. Leather that's been worn, even briefly, picks up creases and a hand-feel that we can't resell as new, and refund fraud on worn goods is the exact reason most leather retailers run a hard line here.

Non-Returnable Items

Custom orders are built to your exact spec, your size, your leather choice, your hardware, your color combo. Once we cut and stitch to those numbers, there's no resale market for that jacket. That's why custom pieces (including anything from our crested leather jacket collection built to a personal design) can't be returned, exchanged, or refunded.

Sale, clearance, and promotional items are final sale across the board. No return, no exchange, no refund. The discount is the tradeoff.

Also excluded: anything returned without tags or packaging, and anything that's been worn, washed, or altered.

Order Cancellation

You can cancel before your order ships. Email us the second you change your mind and we'll pull it before it hits the fulfillment queue.

Once it's handed off to the carrier, cancellation is off the table. At that point the order falls under this Return & Refund Policy instead, and whatever eligibility rules apply to the item will apply to your request.

How to Request an Exchange?

Email help@leatherjacketmens.com with the subject line "Exchange Request" and include:

1. Your order number
2. Clear photos of the product with tags attached
3. Measurement photos, if it's a size issue
4. A short description of the problem
5. Anything else that helps us move faster

Our team responds with next steps within 7 days of receiving your request.

What Happens After You Ship It Back?

Once your package lands at our fulfillment center, our quality team inspects it against the conditions above. You'll hear back within 48 to 72 hours with a yes or no. Approved returns move straight into refund or exchange processing. Anything that doesn't meet policy gets declined, and we'll tell you exactly why.

Refund Policy

How Long Does a Refund Take?

Once your return is approved, we refund the item's purchase price to your original payment method. Most banks post it within 4 to 7 business days after we process it. Processing times vary a little bank to bank, so give it the full window before following up.

What Gets Refunded

We refund the product price. That's it. The following stay non-refundable:

• Original shipping charges
• Express shipping upgrades
• Return shipping costs (you cover getting it back to us, unless the mistake was ours)

Choosing the Right Size Before You Order

Get the size right the first time and you skip this whole process. Check our size guide before you buy, or email support@leatherjacketmens.com and our team will walk you through it using your chest, shoulder, and sleeve measurements. It takes two minutes and saves you a week of shipping back and forth.

If you're deciding between a slim-cut biker silhouette from our biker leather jacket collection and a roomier bomber fit from our bomber leather jacket collection, sizing runs differently between the two styles. Ask before you order if you're unsure.

Color Disclaimer

Screens lie a little. Monitor calibration, device display settings, and photography lighting all shift how a color reads on screen versus in your hands. Minor color variation between our product photos and your delivered jacket is normal and isn't grounds for a defect claim.

Contact Us

General support and exchanges: help@leatherjacketmens.com. Size assistance: support@leatherjacketmens.com

We'd rather get your size right the first time than process a return. If anything here is unclear, email us before you order, not after.